General Conditions of Sale
The company F'Lo Building (called "the Service Provider") is a company providing services, stewardship, concierge and rental management for individuals (called "the Client"). The Service Provider may intervene, according to the agreement of the Parties and depending on the skills necessary for the provision of services, as a direct Service Provider or as an intermediary in the context of connecting customers and third-party service providers or suppliers (hereinafter referred to as the “Services”).
Reminder of the Consumer Code
In accordance with article L 121-21-8 Consumer Code relating, in particular, to accommodation services provided on a specific date or period, the Tenant's attention is drawn to the fact that he or she does not benefit from the right of withdrawal provided for in article L 121-21.
Purpose and Application of the General Conditions of Sale
The purpose of these General Conditions of Sale (CGV) dated April 1, 2019 is to govern the terms and conditions applicable between the Service Provider and its customers for the provision of Services carried out either on an ad hoc basis or on a regular basis by subscribing to a package.
Any order for Services irrevocably implies acceptance by the Customer of these General Terms and Conditions (accessible on the website www.renta-life.fr). The details of the service will appear on the Service contract to be signed by the Customer. The Customer declares to have read and accepted the General Terms and Conditions before placing any order for Services.
Order
Conditions applicable to all orders
Any order will only become final after having been confirmed in writing by the Service Provider electronically or by post. Any request for modification or cancellation by the Customer of an order confirmed by the Service Provider must be made at least three (3) calendar days before the start of the Services to be taken into consideration by the Service Provider. It being specified that any request for modification nevertheless remains subject to the assessment and acceptance of the Service Provider. Any request for modification or cancellation by the Customer occurring after the deadline defined in the previous paragraph may be rejected by the Service Provider. In such a case, the price of the order will remain due by the Customer and the sums already paid by the Customer will under no circumstances be returned.
Special conditions for Services for which the company acts as an intermediary
The ordering of Services by the Customer from the Service Provider does not in any way presume that the service is provided directly by the Service Provider. Despite all the care taken by the Service Provider, if the latter only acts as an intermediary or agent in the relationship between the Client and Third Party Service Providers and Suppliers, the Service Provider incurs no liability relating to the execution of the sales and/or service contract. The Service Provider cannot also be held responsible for damage or harm of any nature whatsoever, which may be caused by Third Party Service Providers and Suppliers, including delivery/completion delays or non-compliance of a service. Delays in completion do not entail cancellation or modification of the order.
Prices and Regulations
The Services will be invoiced on the basis of the prices defined in the price proposal established by the Service Provider for the Client. Unless otherwise indicated, pricing proposals are free and valid for three (3) months. Beyond this deadline, a new pricing proposal must be established. For Services billed by the hour by the Company, any half-hour started will remain due in full.
Notwithstanding the preceding paragraph, the Service Provider may be required to modify the price of the Services (including within the framework of a Package Contract). The Customer will be informed at least one (1) month before the changes come into force.
With the exception of Services carried out within the framework of a Package Contract, upon completion of the Services, an invoice will be sent to the customer. After agreement between the Parties, the Services may be invoiced on a monthly basis in the case of regular or recurring Services.
For any Package Contract, a monthly invoice will be sent to the customer at the end of the month for the Services performed during the month. Invoices will be sent to the customer by email or, upon request, by post. Payment will be made upon receipt of the invoice and no later than fifteen (15) days after the date the invoice was sent. Payments can be made by check, bank transfer or cash.
If payment is not made on the scheduled due date, late payment penalties will be applied at the legal interest rate in force.
Right of withdrawal in the event of distance selling
French law extends the right of withdrawal to 14 days from the date of the order or validation of a price proposal made online, by mail or by telephone. During this period, the Customer may cancel his order. To do this, you should send an email to contact.rentalife@gmail.com.
The Service Provider will not be able to take into account any request for oral withdrawal. According to article L121-20-13 of the Consumer Code, the Customer has 14 days from the date of sending their order to change their mind. During this period, the Customer may change his mind and cancel his order without having to provide proof or explanation.
He will not be liable for any sum in the form of penalties or otherwise. Any deposit paid on the order will be refunded in full, at the latest within 30 days after notification of withdrawal (according to article L121-20-1 of the Consumer Code). The service will only take effect at the end of this 14-day period if the Customer has not used his right to withdraw (according to article L121-20-13 of the Consumer Code).
The Services ordered will take effect at the end of the withdrawal period. However, if it is certain that he does not wish to use his right of withdrawal and that he wants the Services to begin before this 14-day period, the Customer may expressly waive his right of withdrawal by indicating this in handwriting. From then on, the Services may begin upon receipt of the order form.
Termination
In the case of a Package Contract, if it expressly provides for the possibility for the Client to prematurely terminate the Package Contract, this termination may only take place after receipt by the Service Provider of termination of the Package Contract by written notification from the customer by post. In such a case, termination of the Package Contract will be effective at the end of the month following receipt of the notification. The Services, subject of the Package Contract, will be carried out and invoiced until the effective date of termination.
The Service Provider reserves the right to terminate a Package Contract binding it to its client at any time and without having to justify itself. If sums have been incurred by the Client for Services not yet carried out, a refund will then be made.
In the event of non-payment by the Client on the due dates agreed in the Package Contract, the Service Provider may terminate the Package Contract without any compensation being payable and without prejudice to any claim for damages by the Service Provider.
Liability and Insurance
The Client expressly acknowledges that in the context of its Services, the Service Provider is only bound by an obligation of means, whether for Services carried out as a service provider or as a simple intermediary. In the context of the Services provided by the Service Provider as an intermediary, in addition to its responsibility as an intermediary, the Service Provider cannot be held liable for any dispute relating to the quality of the products or services (including compliance with deadlines or specifications) delivered or produced by a Third Party Service Provider and Supplier.
If the Client entrusts a set of keys to his home to the Service Provider in order to carry out a Service in his absence, a release will be signed by the Client so that the latter - declares not to have cash, jewelry or any other valuable object at his home and - releases the Service Provider from any liability in the event of damage which could result from the intervention or occupation, even temporary, of his home by third parties.
Under no circumstances will the Service Provider be required to compensate for immaterial damage (consequential or not) or indirect damage, such as, in particular, market losses, commercial damage, loss of profit, etc. In any event, the Service Provider's liability will be limited to direct material damage caused by proven fault on its part and cannot exceed 30% of the amount of the order concerned.
The Service Provider holds a professional comprehensive insurance policy for the performance of its activity.
Rental Management
State of play
An inventory with the inventory of furniture, equipment, materials and objects will be established in a contradictory manner between the Owner (or Service Provider) and the Tenant when handing over the keys to the Tenant and upon leaving the premises and this under the sole irrevocable responsibility of the lessor.
If the arrival inventory cannot take place, the Tenant will be required to report incomplete inventories and make comments regarding the inventory within 72 hours of taking possession of the premises. After this period, he will be responsible for any losses, damage, inventory shortages (non-exhaustive list) subsequently noted.
The owner may, under his sole responsibility, delegate the establishment of the inventory of entry or exit premises under the conditions set out in the mandate.
Duration
The rental cannot be extended without the prior written agreement of the Owner or the Service Provider, the Tenant thus accepting it. In the event of extension of the rental, the total duration of the rental cannot be extended to more than ninety days.
The Tenant declares on his honor that he does not exercise and does not seek to exercise any profession in rental and that the premises which are the subject of this contract are only rented to him as a temporary residence, a major condition without which this rental could not have been granted.
Deposit – Penal clause
The amount paid by the Tenant upon signing hereof constitutes a deposit in accordance with Article L 114 – 1 of the Consumer Code, which the parties accept and acknowledge.
This amount will be deducted from the total amount for the rental provided herein.
In the event of withdrawal by the Renter, he will lose his deposit if he withdraws more than six weeks before the rental start date.
If he withdraws less than six weeks before the scheduled start date of the rental, he will also be required to pay the Service Provider the difference between the deposit and the total rental price, as a penalty clause.
However, if the property which is the subject of this agreement can be re-let under the same conditions, only the deposit will remain due.
Any withdrawal must be sent to the Service Provider by registered letter with acknowledgment of receipt. In the event of early departure during the rental, for whatever reason, the full amount of the stay will be due.
The Tenant undertakes, in the event of withdrawal by the owner or other special case, to accept another rental which would be proposed by the Service Provider. In this case, Maison Conciergerie would offer the tenant a property in the same category capable of accommodating the same number of people and in the same price range (+/- 10%). In the event of refusal by the tenant of this new offer, or if Maison Conciergerie could not find a replacement property, the reservation would be purely and simply canceled and the Tenant would be immediately reimbursed without being able to claim any compensation.
Security Deposit
As a guarantee of the full execution of its obligations and as security for any damage that could be caused to the premises, furniture, equipment, materials and objects furnishing the rented premises, the Tenant will pay the Owner (or the Service Provider) on the day of handing over the keys, the sum provided for in this respect.
This sum will not bear interest. This deposit will be returned by the Service Provider to the Tenant, after deduction of the replacement price of missing or damaged furniture, equipment, materials and objects, any costs of repairs, additional cleaning and various charges not included in the rent amount.
If the rent includes all charges, this restitution will be made by the Owner (or Service Provider) no later than four (4) weeks after the end of the rental.
If the Tenant must pay in addition to consumption (for example, telephone, electricity, etc.), this refund will be made by the Owner (or the Service Provider) after receipt of the corresponding statement and deduction of the share attributable to the Tenant.
If the sum thus paid as a guarantee proves insufficient, the Tenant will pay the Owner (or the Service Provider) any additional sum upon presentation of supporting documents by the latter and within eight days of said presentation. Maison Conciergerie cannot be held liable in the event of total or partial collection by the owner.
Termination clause
If the Tenant refuses to leave the premises, it will be sufficient to force him to do so by an interim order issued by the President of the High Court in whose jurisdiction the rented property is located. In addition, it is expressly agreed that any sum not paid on its due date will, under Article 1226 of the Civil Code, be increased by 10% as a penalty clause, eight days after sending a registered letter with acknowledgment of receipt demanding payment and indicating its intention to invoke the penalty clause, without derogation from the resolutive penalty clause previously stated and without prejudice to the damages and interest likely to be claimed due to the deficiency of the Tenant. The costs and fees of the procedure would be the responsibility of the Tenant.
Claim
The descriptions of the accommodation are given by Maison Conciergerie under the entire responsibility of the Owners. Maison Conciergerie declines all responsibility for possible modifications made to the accommodation by the owner without their knowledge. However, in the event of a complaint, the holidaymaker must, upon arrival, contact Maison Conciergerie or at the latest on the first following working day (before 12:00 p.m.) and confirm their complaint in writing within 24:00 hours following their arrival.
The Maison Conciergerie offices are open all year round, Monday to Friday from 9:30 a.m. to 5:00 p.m.).
The Tenant undertakes to give Maison Conciergerie the necessary time to verify, possibly on site and in the presence of the Tenant and the Owner, the reasons for the complaint, any responsibilities and to find a solution. Any complaint which is not made within the time indicated and in writing will not be taken into consideration by Maison Conciergerie.
If the Client leaves the accommodation before the arrival of the Maison Conciergerie representative and without written authorization from Maison Conciergerie, he will lose all right to a possible refund. No complaint presented after the end of the stay in the accommodation will be taken into consideration nor will it give rise to any reimbursement and/or compensation.
Likewise, neither the Owner nor Maison Conciergerie can be held responsible for irregularities that may occur in the electricity, water, gas or telephone services, Internet, or works bordering or not on the rental and decline any responsibility for the lack of enjoyment not resulting from their doing, including for neighborhood disturbances or other nuisances external to the rented part. As this contract limits the role of the Service Provider to that of intermediary between the parties, its liability cannot be incurred by the owner or the tenant.
Customer/Owner Commitment
The Client undertakes to comply with all laws and regulations applicable to him, in particular those relating to the rental of furnished tourist accommodation. Under no circumstances can the Service Provider be responsible for the Client's non-compliance with its legal or tax obligations.
The Customer undertakes to take out insurance against all risks and direct or indirect damages which may affect all of its equipment and installations and declares that it is and will be, for the entire duration hereof, covered by all insurance policies conforming to customary practices in this area, in particular with regard to its civil liability towards third parties.
The Owner undertakes to make available to the Tenant the rented property with its furniture, equipment, materials and objects in accordance with the descriptive statement annexed to the contract and to respect the obligations resulting from this agreement. The Owner (or Service Provider) is irrevocably responsible for the description of the property provided to the tenant.
Maison Conciergerie cannot be held liable in the event that modifications affecting the rented property or its environment have not been brought to our attention by the Owner on the reservation date or which occur between the time of reservation and the tenants' entry into the premises. Maison Conciergerie cannot be held responsible for any fault of the Owner in this regard. The Owner remains at all times fully responsible for making the rented property available.
Tenant Commitment
The Tenant undertakes to take possession of the rented property, on the date of provision fixed in the contract and in the state in which it will be found upon entry into possession and as described in the descriptive state annexed to the contract.
Furniture and movable objects must only suffer from depreciation resulting from the normal use for which they are intended. Those which, at the expiration of this agreement, are missing or have been put out of service, for a cause other than normal wear and tear, must be paid for or replaced with the prior agreement of the Owner, by the Tenant.
This clause also applies to papers, hangings and the building in general.
If applicable, it will be retained:
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The value of broken or cracked items
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The price of washing or cleaning carpets, blankets, mattresses, bedding, etc. …which would have been stained.
The Tenant undertakes to use the furniture and objects furnishing the rented property for the use for which they are intended and in the places where they are located. It is strictly forbidden to transport them outside the rented premises.
The Tenant must absolutely refrain from throwing waste into the sinks, bathtub, bidet, sink, washbasin, WC, etc. … objects likely to obstruct the pipes, failing which, he will be liable for the costs incurred for the return to service of these devices.
Under penalty of termination, the Tenant may not, under any circumstances, sublet or transfer its rights to this agreement without the express consent of the Owner or the Service Provider; he must live in the rented premises in a bourgeois manner and cannot, under any circumstances, store furniture there, with the exception of linen and small objects.
Likewise, the Tenant may under no circumstances use the rented property to organize exceptional events such as weddings, birthdays or other celebrations... without the prior agreement of the Owner (or the Service Provider). No caravans, tents, mobile homes, campers or other shelters are permitted on the property. Any failure to comply with these rules would put the Tenant in breach of this contract.
The premises currently rented must not under any circumstances be occupied by a number of people greater than that indicated in the contract, except with the prior agreement of the Owner (or Service Provider). The Tenant must confirm the exact number of occupants. Any excess of the authorized number of tenants will be billed in proportion to the number of people without taking into account the duration of the presence of the additional people. The provision of additional beds is strictly prohibited, except for baby beds, on the sole condition that the presence of said babies is mentioned on the rental agreement.
The Tenant must allow urgent work to be carried out on the premises if necessary to maintain the rented premises and elements of common equipment in good condition. The Tenant must also allow access to the rented property to the various parties responsible for the routine maintenance of the swimming pool, the garden and the cleaning when this is planned.
The Tenant may not bring any animal into the premises currently rented, even temporarily, unless expressly agreed by the Owner (or Service Provider). In the event of rental in a building, the Tenant will comply, as occupants of the premises, with the internal regulations of the building. The Tenant must immediately report to the Service Provider any malfunction as well as any deterioration, whatever the cause.
Computer processing of information
Conformément à la loi informatique et libertés du 6 janvier 1978 modifiée, le Client bénéficie d’un droit d’accès, de rectification et de suppression des informations qui le concernent. Pour exercer ces droits, le Client peut s’adresser à Prestataire, aux coordonnées ci-dessus.
Confidentialité
The Service Provider and the Client undertake, at all times, to respect the confidentiality of information communicated by the other party or of which it becomes aware from this other party, before, during or after the performance of the Services. Therefore, unless there is express and prior written agreement of the other party, each party undertakes:
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not to communicate this confidential information to anyone other than those who need it for the proper functioning of the Services (including Third Party Service Providers and Suppliers),
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not to make any use of it other than for the proper performance of the Services.
For the purposes of this article, “confidential information” means any commercial, financial, personal or other information of a confidential nature, belonging or held by one or the other party and which will be communicated, in any form whatsoever, to the other party as part of the Services.
Applicable law – Competent courts
This contract is subject to French law. Any dispute resulting from its execution will be submitted to the courts on which the Service Provider's head office depends.
Value of translation
This agreement is drawn up in French and translated into English. In the event of a discrepancy between the two versions, the French language version will prevail.